When will my order be shipped?
We ship every weekday, excluding federal holidays. Orders placed before 2pm Eastern will be shipped on the same day. Orders placed after 2pm Eastern will be shipped on the next business day.
How will my order be shipped?
We ship orders via USPS from our farm in LaBelle, Florida. Once we've shipped your order, you'll receive an email confirmation with a tracking link.
The least expensive option is USPS Priority Mail which typically takes 2-3 days with no arrival timing guarantee.
For a live arrival guarantee, you must choose USPS Priority Mail Express at checkout. USPS Priority Mail Express offers guaranteed delivery times and deliveries on Sundays and Federal Holidays.
Can you ship to cold climates?
If the temperature at your address is less than 50°F, please leave a note at checkout that says "winter box."
A winter box is sealed from the cold and may also contain a heat pack, depending on the species of insect being shipped and the estimated temperature of its final destination. Insects can die if they become too hot and lack ventilation, so this box should only be used in cold temperatures.
Priority Mail Express is strongly recommended for orders going to cold climates. We can only offer a live arrival guarantee if you select Priority Mail Express.
How do I set up a recurring order?
We have a lot of regular customers with weekly or bi-weekly recurring orders. We can automatically charge your credit card every time the order is shipped, which saves you time and hassle.
Call us at (707) 776-6108 if you'd like to set up a weekly order.
What if there's an issue with my order?
If the package was damaged, please take a picture and send it to email@example.com within 24 hrs. It's important for us to share this information with our team and shipping carriers.
It's our goal to send you the highest-quality feeder insects, but these are living creatures and sometimes things go wrong.
Call us at (707) 776-6108 or email us at firstname.lastname@example.org and we'll work with you to make things right.